1. General Website Terms

• Any dispute or claim related to this website shall be governed by the laws of the UAE.

• Users under 18 years are not allowed to register or transact on this website.

2. Payment Methods

• We do not store your payment details.

• We only act as a payment gateway.

• Payment information is securely stored by our payment provider.

• We accept Visa and MasterCard credit/debit cards in AED.

• Multiple bookings may appear as separate transactions on your statement.

• We do not provide services to OFAC-sanctioned countries in accordance with UAE law.

• Cardholders must retain transaction records and review merchant policies.

Bundle Ride Terms & Conditions

Validity

• Bundles are valid for the duration mentioned in the package.

• Unused rides expire and are non-refundable.

Sharing

• Bundles can be shared with friends and family.

Exclusions

• Not valid for: Out of Dubai, Dubai South, Damac Hills 2, Al Ghadeer Village, Al Nahda, Al Qusais.

• 15% discount on standard rates applies for these areas.

• Any fare difference must be paid separately.

Peak Hours (2:00 AM – 2:00 PM)

• Bundle customers: +AED 20

• Non-bundle customers: +AED 30

Holidays

• Not valid on Christmas and New Year.

Rescheduling & Cancellation

• Changes must be made 3 hours prior.

• Late cancellations may deduct the ride from the bundle.

Non-Refundable

• Bundles are non-refundable.

Additional Charges

• Extra hours/services are charged as per standard rates.

Acceptance

• Purchasing a bundle means you agree to these terms.

• We reserve the right to modify terms without prior notice.

Chauffeur Partnership Program – Weekend Service

General Terms

• By enrolling, drivers agree to follow all program rules.

• Terms may be updated with notice.

• Accurate information must be provided at registration.

Fees

• AED 100 non-refundable sign-up fee (renewed every 6 months).

• AED 200 refundable security deposit (processed 25 days after exit).

• Deposit is non-refundable in case of violations or misconduct.

Eligibility

• Minimum 3 years of light vehicle driving experience.

• Valid Visa, Passport, Driving License, Emirates ID, Resume.

• Good communication skills and professional appearance.

• No record of illegal activity, drug use, or serious accidents.

• Must own a smartphone with internet access.

• Age below 45 years.

Driver Responsibilities

• Follow assigned schedules.

• Respond to ride notifications promptly.

• Follow all UAE traffic and safety laws.

• Pay any traffic fines incurred.

Cancellations & Complaints

• Cancellations must be informed 2 hours before the ride.

• No-shows or complaints may result in penalties and compensation deductions.

Termination

• We may terminate for repeated violations or misconduct.

• Drivers may exit with 20 days’ written notice.

• Deposit is non-refundable if termination is due to rule violations.

By enrolling, drivers acknowledge and agree to all terms stated above.